Frequently Asked Questions
When will my order ship? / How long is production time?
Each purchase is made to order. Production time is 2-7 days but usually runs on the faster side (except during the holiday season).
Do you ship internationally?
Right now we are unable to ship outside of the United States. Stay tuned though! We are in the process of adding international shipping within the next few weeks.
My order says delivered but I cannot find it. What should I do?
Once an order leaves our warehouse it is in the hands of the carrier. That being said we still want to help as much as we possibly can. Sometimes carriers may mark a package as delivered before they actually drop it off. It is recommended to check all around your house, mailbox, garage and ask your neighbors if it had been dropped off at their house accidentally. If after 3 days it still has not been dropped off or found we recommend calling the carrier. If the carrier cannot help email firstname.lastname@example.org with the subject Lost Package and we will do our best to help.
What if I entered the wrong shipping address?
In some scenarios your local post may be able to make the delivery if the address is only little wrong. If they are unable to make the delivery it will be returned to our headquarters and you will get an email notification that it has arrived back to us. You will need to provide us with the correct address with in 30 days as well as confirm the charges for reshipping the package. If you realize that you have entered the wrong shipping address within a day or two and the package has not been shipped yet we can change the shipping address. Please email email@example.com subject: Wrong Shipping Address.
Why did I only receive half of my order?
Occasionally some products are packaged and shipped separately.
What are general shipping speeds?
Everything is shipped USPS Priority which generally takes 1-3 business days.
What happens if my order gets lost?
If the carrier declares your package as lost in transit please submit a claim no later than 30 days after it was estimated to be delivered. Email firstname.lastname@example.org with the subject Lost Package Claim and your order number and we will get another package out to you right away.
Can I cancel or change my order once it has been submitted?
If you need to cancel or change your order please email email@example.com subject: Order Change/Cancel within a few hours of placing the order. Orders can only be changed if production has not been started that is why it is important to email us as soon as possible. If you realize that you have entered your shipping address incorrectly that can be changed by also emailing us within the first few days of placing your order (asap to be safe). If the package has already been shipping with the incorrect address we will have to wait until it comes back to us before shipping again.
Can I track my package?
Yes tracking information will be sent to you via email once the package has shipped.
I didn’t get an order confirmation. Did you receive my order?
If it has been a few hours and you still have not received an email confirming your order, you may have entered your email incorrectly. To make sure we have gotten the order email firstname.lastname@example.org subject: Missing Order Confirmation and we will get right back to you.
Can I make a return?
Yes. Please see returns page.
How do I exchange for a different size?
Yes. If you have discovered that you need a different size you may exchange within 30 days any unused/worn items in the original packaging with stickers still attached. Email email@example.com subject: Size Exchange before sending your items and we will provide you with the correct address. You will be responsible for all shipping costs.
I ordered two shirts of the same size but they fit differently. Is this normal?
If you ordered two identical shirts then they should be the same but two different shirts may fit differently. That is why it is important to read the description of the shirt and to look at all of the size charts. Two shirts may fit differently for many reasons. We carry a variety of brands, styles and fabrics to try to satisfy a wide variety of customers and they all have a unique fit.
To best care for each piece we suggest looking at the tags attached to your item and following what that says. As a general rule we suggest washing your item inside out in cold water and tumble dry on low. If you have to iron the item don’t iron over the design.
When will an item be back in stock?
In most cases a product will only be out of stock for a short period of time (less than 2 weeks). In some cases items may be discontinued and they will never be back in stock.
What if my order is incorrect or I have received a defective product?
Our aim is for you to be totally satisfied and love our brand. If your order is not right we want to hear about it asap! Please submit a claim within 30 days after the product has been received to firstname.lastname@example.org with the subject Item Damage Claim and we will get back to you within 2 days to let you know what the next step will be. Any returns or problems that occur because of an error on our part will be handled at our expense.
What brands of shirts do you use?
We use a variety of brands so that we can have a variety of fits for everyone’s style! Currently some of the brands we use are: Bella + Canvas, Gildan, American Apparel, Tultex, Next Level and Yupoong. If you have questions about a specific shirt don’t hesitate to email email@example.com.
The printing on my product looks worn out. Is that normal?
Yes! Most of our products were created to have a soft vintage look. If you suspect that your product may be defective please email firstname.lastname@example.org subject Defective Product.
Can I find your products in any stores?
Currently we are only online. Occasionally we will have a booth at local farmers markets in the Los Angeles area. If you would like more information about the farmers market booths email email@example.com subject Farmers Market.
I am a retailer and am interested in wholesale. Who should I contact?
We would love to work with you! Please email firstname.lastname@example.org with the subject Wholesale and we will get back to you ASAP!
What size should I order?
All hats are one size fits most and are adjustable. Every product has a sizing chart at the bottom of the page. Please refer to that chart. If you are still unsure of what size you should order we can totally help you out! Email email@example.com subject Sizing with what you are thinking about ordering and we will get back to you right away.
When were you founded?
Are you hiring?
We are not hiring for any specific position at the moment but we are always looking to collaborate with freelance bloggers, photographers and graphic designers. If you are interested in working with us in any type of way shoot us an email at firstname.lastname@example.org subject hiring and let us know a little bit about you!
Are your packing materials recyclable?
The poly bags that are used for most of our items are biodegradable, 100% virgin polyethylene film, FDA and USDA compliant.
What is the best way to stay updated on new products and sales?
The best way to stay up to date with everything new and sales is to join our mailing list and follow us on instagram and facebook.
Where are you located?
Los Angeles, California.
How much of my purchase gets donated?
The amount donated varies from charity to charity and who we are currently working with at the moment. Every product purchased makes a difference whether that is a tree planted or a portion donated. To learn more please visit our partners page.
Is Wilderness Aura willing to sponsor or collaborate?
Wilderness Aura is always looking for great opportunities within the community. If you would like to work together email email@example.com with the subject Collaboration and we will get back to you ASAP!